Set payment issues, such as declined or incomplete transactions

If you accept problems paying for Google products, you might need to fix a problem with your payments contour.

Discover the result you're experiencing below:

"Your transaction cannot be completed"

A variety of different situations may trigger this message. Try these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional information to us, please do and then. The other steps listed are unlikely to resolve this outcome.
  • Check whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments center settings. If they don't match, update your accost in your Google payments center, and try the transaction again.
  • Try using a Google Play gift card to consummate the transaction.
  • Effort using the all-time interface for your calculating device:
    • If you're using a desktop calculator, try the transaction using the Google product'south website.
    • If you're using a mobile device, effort using the product's mobile app (if an app is available).
  • If you're using guest checkout when the mistake occurred:
    • Endeavor signing in to an existing Google account and placing the order again.
    • Attempt creating a new Google account if you don't already have 1 and visiting the Google Store to try the transaction once more.

"Unable to complete transaction: Expired card"

Check to see if your payment method is up to date. If it isn't, update it in the Payments heart.

"Unable to complete transaction. Please use another grade of payment."

Note: These steps too apply if you see the error message "Your payment didn't go through. Delight endeavour a dissimilar payment method or endeavour again subsequently."

Try the following:

  1. Check to encounter if your payment method is up to date. If it isn't, update it in the Payments center, and then try your purchase once more.
  2. Make certain you have enough money in your account for the purchase.
  3. If yous're still having problems, contact your bank to see if in that location'south a problem with your business relationship.
  4. Try making the purchase over again with a unlike payment method.

"Your payment was declined due to an issue with your business relationship"

If you encounter this message, information technology might be considering:

  • We saw a suspicious transaction on your payments profile.
  • Nosotros demand a little more information to protect your account against fraud.
  • We need a piffling more data to comply with EU police (European customers only).

To fix the event, effort the post-obit:

  1. Go to the Payments center.
  2. Accept action on any errors or requests in the payments center.
    1. You might need to verify your identity before you can purchase anything through your Google Account.
  3. Brand sure your proper noun, address, and payment information are upwards to date.

"Unable to process payment: Low card balance"

You might not have enough funds in your account to make the payment. Check your account balance or contact your banking concern.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your menu was reported as stolen. You must verify the carte du jour earlier you can utilize it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the business relationship with the grayed-out bill of fare.
  2. Click Payment methods.
  3. Side by side to the carte du jour that says "Verification needed," click Verifyand thenCharge card.
  4. Within ii days, yous'll find a temporary charge on your card argument along with an viii-digit code.
  5. To consummate verification, go to pay.google.com and enter the eight-digit code.

If you try to verify the payment method once more:

  1. Confirm which card yous want to verify.
  2. Check how long agone you tried to verify your card.
    • If less than 2 days: Wait upward to 2 days.
    • If more than 2 days: Bank check your bill of fare statement. Y'all should find a temporary charge from Google chosen "GOOGLE Exam," with an viii-digit code.

Card is grayed out & says "carte du jour is ineligible"

You tin't use this card for this purchase. Endeavour to make the purchase once more with a different card.

If the card yous want to use isn't listed, follow the on-screen instructions to add a new card.

Airtight payments profile

Learn more virtually what to do if you temporarily or permanently closed your payments profile.

If y'all're yet having trouble, contact support.

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